BALANCING AUTOMATION AND EMPATHY: THE POSITION OF AI CHATBOTS AND HUMAN BROKERS IN CUSTOMER CARE





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Conversion chances: Customer service bots can boost lead conversions, nudging shoppers to take action by presenting them with impression carousels, forms, picklists, and other messaging aspects. This also helps increase customer engagement.Chatbots are being ever more used by businesses of all sizes to interact with their prospective and current cu

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